Shopping guide
Shipping, returns and warranty
Everything about paying, delivery, returns and repairs for orders shipped outside Taiwan. If anything is unclear, just email us.
Payment
| How to pay | Pay on the order page with Visa, Mastercard or JCB, Apple Pay or Google Pay. Payment is handled by PAYUNi, a licensed payment provider in Taiwan; we never see your card number. |
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| Currency | Prices are shown in US dollars. Your card is charged in New Taiwan Dollars at a fixed rate of US$1 = NT$32, shown on the order page before you pay. Your card issuer converts it to your currency and may add a foreign transaction fee. |
Shipping
| Price | US$699 per set. Shipping and import tax are a flat US$90 per set to every country we ship to. |
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| Duties | Import tax is included in the US$90, so there is nothing more to pay on delivery. |
| Method | Tracked international express from Taiwan. |
| When | We ship within 3 business days of payment and email you the carrier and tracking number. |
| Where | United States, Singapore, Malaysia, Canada, Hong Kong, Japan, Australia, United Kingdom and Germany. For other countries, choose "Other country" on the order page and enter your country. |
Returns
You can request a return within 7 days of delivery.
| How to return | Email server@soundessence.com.tw or message us on LINE @soundessence with your order number. Please do not ship it back before we reply, so we can match the parcel to your order. |
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| Condition | Unused, with the headphone, amplifier, cable, power adapter, hex key, box and all accessories complete. |
| Return shipping | For non-defective returns, return shipping is paid by the buyer, and the original shipping and import tax are not refundable. |
| Defects | If the system arrives defective, does not work properly or is damaged in transit, we cover shipping both ways and help you sort it out. |
| Refund | Processed after we receive and check the item, back to the card or wallet you paid with. |
Warranty
Sets shipped outside Taiwan are covered by a 12-month international warranty from delivery against manufacturing defects. If the system needs repair, you ship it to us in Taiwan and we pay the return shipping to you. Physical damage, liquid damage, cable damage from pulling or crushing, self-repair or modification, and consumables such as earpads are not covered.
Before sending anything, please email us with your order number and a short description of the problem, so we can tell you where to ship it.
Contact us
For orders, returns and repairs, email server@soundessence.com.tw or message us on LINE @soundessence. This site is operated by Soundessence Ltd. (成音貿易有限公司), the Taiwan distributor of HONGSHU Audio.